Refund policy

Our Return Policy

We want you to be completely satisfied with your purchase. If you need to make a return, please review our guidelines below.

The Basics

  • 30-Day Window: You can return most new, unopened items within 30 days of delivery.

  • Exclusions: Heat-sensitive products are final sale and cannot be returned.

Fees & Shipping

  • Processing Fee: Unless the return is due to an error on our part, all returns are subject to a 25% restocking fee (as we do not place returned products back into our active stock).

  • Return Shipping: Customers are responsible for return shipping costs. However, if we made a mistake (e.g., you received an incorrect or defective item), we will cover the shipping costs.

Refund Timelines

You will generally receive your refund within four weeks of handing your package over to the shipper (though it often processes much faster).

Here is how that timeline breaks down:

  • Transit time: 5 to 10 business days for us to receive your package.

  • Internal processing: 3 to 5 business days for us to inspect and process the return.

  • Bank processing: 5 to 10 business days for your financial institution to post the refund to your account.

How to Start a Return

  1. Navigate to our

    Our Return Policy
    We want you to be completely satisfied with your purchase. If you need to make a return, please review our guidelines below.

    The Basics
    30-Day Window: You can return most new, unopened items within 30 days of delivery.

    Exclusions: Heat-sensitive products are final sale and cannot be returned.

    Fees & Shipping
    Processing Fee: Unless the return is due to an error on our part, all returns are subject to a 25% restocking fee (as we do not place returned products back into our active stock).

    Return Shipping: Customers are responsible for return shipping costs. However, if we made a mistake (e.g., you received an incorrect or defective item), we will cover the shipping costs.

    Refund Timelines
    You will generally receive your refund within four weeks of handing your package over to the shipper (though it often processes much faster).

    Here is how that timeline breaks down:

    Transit time: 5 to 10 business days for us to receive your package.

    Internal processing: 3 to 5 business days for us to inspect and process the return.

    Bank processing: 5 to 10 business days for your financial institution to post the refund to your account.

    How to Start a Return
    Navigate to our Contact Us page.

    Provide your order number and the details of the product you wish to return.

    Our team will quickly follow up with step-by-step return instructions.

     page.

  2. Provide your order number and the details of the product you wish to return.

  3. Our team will quickly follow up with step-by-step return instructions.